Frequently Asked Questions

A 3D product configurator is an interactive tool that allows customers to customize products in real-time using a 3D interface. Customers can change materials, colors, dimensions, and features while seeing instant visual feedback and pricing updates. For construction products like staircases, sheds, and doors, this means customers can design exactly what they need while ensuring all configurations meet building codes and manufacturing constraints.

ThreeBuild's configurators typically increase sales by 35-50% through several mechanisms: 1) Enhanced customer engagement keeps visitors on your site longer, 2) Visual clarity reduces uncertainty and speeds decision-making, 3) Self-service configuration attracts more qualified leads, 4) Instant pricing eliminates delays in the sales process, and 5) Customers are more likely to purchase premium options when they can see the visual impact.

3D configurators work best with products that have: multiple customization options, visual appeal that influences purchase decisions, complex pricing based on configurations, and standardized components that can be mixed and matched. Construction products like staircases, railings, sheds, doors, windows, and modular buildings are ideal because they combine high customization with significant visual impact.

Implementation typically takes 6-12 weeks depending on product complexity and customization requirements. The process includes: Week 1-2: Requirements gathering and planning, Week 3-6: 3D model creation and configuration logic development, Week 7-10: Integration with your existing systems, Week 11-12: Testing, training, and launch. We provide project management throughout to ensure smooth implementation.

Yes, ThreeBuild integrates with most major business systems including Salesforce, HubSpot, SAP, Oracle, QuickBooks, and custom ERP solutions. Our integration capabilities include: automatic quote generation, order processing, inventory checking, customer data synchronization, and pricing updates. We use REST APIs and webhooks to ensure real-time data flow between systems.

ThreeBuild is cloud-based and requires minimal technical infrastructure. Requirements include: Modern web browser with WebGL support (Chrome, Firefox, Safari, Edge), Stable internet connection, For mobile: iOS 12+ or Android 8+, For optimal performance: 4GB RAM and dedicated graphics card recommended. No software installation required - everything runs in the browser.

Pricing varies based on product complexity, number of options, and integration requirements. Typical investment ranges: Basic configurator: $25,000-$50,000, Advanced configurator: $50,000-$100,000, Enterprise solution: $100,000+. This includes setup, 3D modeling, configuration logic, and first-year subscription. Most customers see ROI within 6-12 months through increased sales and operational efficiency.

Based on our customer data: Average sales increase: 35-50%, Quote-to-order conversion improvement: 40-60%, Reduction in sales cycle time: 30-45%, Decrease in product returns: 50-70%, Reduction in quote preparation time: 60-80%. Most customers achieve full ROI within 8-14 months, with ongoing benefits compounding over time.

Yes, ongoing costs include: Annual software subscription (typically 15-25% of initial investment), Hosting and maintenance, Updates and new features, Technical support, Optional: additional 3D models or new product lines. These costs are typically offset by operational savings and increased revenue from the configurator.

ThreeBuild provides comprehensive support including: 24/7 technical support via email and chat, Phone support during business hours, Dedicated customer success manager, Regular training sessions for your team, Documentation and video tutorials, Quarterly business reviews to optimize performance, Priority support for critical issues.

Yes, ThreeBuild configurators include built-in building code validation for major jurisdictions including IBC, IRC, and local amendments. The system automatically prevents non-compliant configurations and provides real-time feedback. We regularly update code databases and can customize for specific local requirements. This ensures every configuration meets safety standards and passes permit review.

Updates are delivered automatically through our cloud platform with no downtime. We release: Monthly minor updates with bug fixes and improvements, Quarterly feature releases with new capabilities, Annual major updates with significant enhancements. All updates are tested thoroughly and customers are notified in advance. Custom features can be developed based on customer needs and market demand.