Privacy Policy

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request demos
• Subscribe to our newsletter or blog updates
• Create an account or use our 3D configurators
• Participate in surveys or provide feedback
• Contact us via email, phone, or chat

This information may include:

• Name and contact information (email, phone, address)
• Company name and job title
• Industry and business requirements
• Project specifications and preferences
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage:

• IP address and location data
• Browser type and version
• Device information and screen resolution
• Pages visited and time spent on site
• Referral sources and search terms
• 3D configurator usage and interactions

2. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

• Provide and maintain our 3D configuration platform
• Process demo requests and sales inquiries
• Deliver customer support and technical assistance
• Send service-related communications

Marketing and Communication

• Send newsletters and product updates (with consent)
• Provide relevant content and industry insights
• Invite you to webinars and events
• Conduct market research and surveys

Platform Improvement

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Optimize website performance and user experience
• Ensure security and prevent fraud

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our website and delivering our services:

• Cloud hosting and infrastructure providers
• Email marketing and communication platforms
• Analytics and performance monitoring tools
• Customer support and CRM systems
• Payment processing services

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure cloud infrastructure with regular backups
• Access controls and authentication systems
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Incident response and breach notification procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry best practices.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

GDPR Rights (EU Residents)

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your data
• Objection: Object to processing for marketing purposes

CCPA Rights (California Residents)

• Know what personal information we collect and how it's used
• Request deletion of your personal information
• Opt-out of the sale of personal information (we don't sell data)
• Non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframes required by applicable law.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how you use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy:

• Contact information: Until you request deletion or unsubscribe
• Demo and inquiry data: 3 years for business development purposes
• Website analytics: 26 months (Google Analytics default)
• Customer data: Duration of business relationship plus 7 years
• Legal compliance: As required by applicable laws

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for countries with equivalent data protection
• Certification schemes and codes of conduct

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Your continued use of our services after the effective date constitutes acceptance of the updated privacy policy.